This policy explains how cancellation, return and refund requests are handled.
Nothing in this policy is intended to limit any statutory rights that apply to you.
Cancelling Before Dispatch
If you wish to cancel an eligible order before it has been dispatched, contact us as soon as possible at:
Include your order number.
If cancellation is possible, we will confirm it and process any applicable refund to the original payment method.
After Dispatch
Once an order has entered the delivery process, cancellation may no longer be possible.
Any return rights after delivery will depend on the type and condition of the goods and the applicable consumer rules.
Medicines and Health-Related Products
For safety reasons, medicines that have left the controlled supply chain generally cannot be returned to stock for resale.
Certain cancellation or return rights may also not apply to prescription supplies or sealed goods once opened where health-protection or hygiene exceptions apply.ure your satisfaction with our products and services.
Incorrect, Damaged or Faulty Items
Contact us promptly if you receive an item that is:
damaged in transit, incorrect, faulty or materially different from what was ordered.
Provide your order number and details of the problem. We may request photographs where reasonably necessary to investigate the issue.
Your statutory rights regarding faulty or misdescribed goods remain unaffected. UK guidance requires appropriate remedies for faulty or misdescribed goods.
Refunds
Approved refunds will be returned using the original payment method wherever possible.
Expected processing period: 48-72 Hours
Your bank/payment provider may require additional time before the refunded amount appears.
